Competency mapping

As global business competition shifts from efficiency to innovation and from enlargement of scale to creation of value, management needs to be oriented towards the Strategic use of human resource. Competence of the employees plays a key role to enhance overall efficiency of the organization. Competency Mapping is therefore quite useful for the organizations in terms of their own growth and growth of their employees. This study aims to identify the competency of the employees working with BPO sector. It evaluates various aspects of employees’ competency such as ability to learn, communication, analytical skills, leadership etc and tries to measure the level of competency so as to assess the training needs.