Advantages and disadvantages of E-government implementation: literature review

Progress in online service delivery continues in most countries around the world. The United Nations eGovernment Surveys report that, many countries have put in place eGovernment initiatives and information and communication technologies applications for the people to further enhance public sector efficiencies and streamline governance systems to support sustainable development. Among the eGovernment leaders, innovative technology solutions have gained special recognition as the means to revitalize lagging economic and social sectors. eGovernment is a one-stop Internet gateway to major government services. However, provision of these services has not been a smooth road, while others are struggling and trying their best, others take the opportunity to exploit, mis-use and take advantage of the people and businesses in the name of eGovernment. Through document analysis, this paper discusses and highlights the advantages and disadvantages which come forth with the implementation of eGovernment. It further cites examples and scenarios where eGovernement has been exercised well and has been very beneficial to both the citizens and the governments. The significance of this research paper could be to help those who wish to learn about eGovernment and its outcome especially the government officials dealing with eGovernment policies and implementation.