Assessing the Quality Service Delivery of Health Insurance Scheme in Ghana: The Case of the National Health Insurance Scheme (NHIS)

Quality has become an increasingly predominant part of our lives. People are constantly looking for quality products and services. The existence of this desire for quality has caused firms and organisations throughout the world to consider it as an essential component of any service and production process. Thispaper sought to assess the quality service delivery of health insurance scheme in Ghana. Data for the study was obtained via quantitative techniques. Purposive sampling technique was used to select the customers who formed the sample size. A sample size of sixty (60) respondents was chosen for the study. Findings from the study revealed subscribers of the Scheme are of the view that the NHIS does not deliver quality services to its’ subscribers. Again, study found challenges with the Scheme including delay in processing and issuance of identification cards, limited drug lists, poor attitude of health care providers; and lack of availability of some prescribed drugs.