Dept. of Community Health Nursing, JSS College of Nursing, Mysore
Online published on 24 September, 2014.
Consumer evaluation of health care services is an important component in assessing accessibility and quality of care. Information about community perception with a thorough understanding of the needs and expectations of the community about health care services can help in better delivery and higher utilization of health services.
The study aim to find the level of satisfaction and the factors influencing utilization pattern among beneficiaries regarding RCH services.
In the study exploratory descriptive cross sectional design was used. Sample and sampling criteria: non probability purposive sampling technique was adopted to select to select the mothers attending the PHC.
Structured interview method was adopted to collect the data. The data were collected and analyzed using descriptive and inferential statistics.
Result revealed that, that among all the mothers 93.5% are highly satisfied and 6.5% are moderately satisfied. It was also evident that availability (100%), accessibility(100%), providers attitude(100%), motivation of the family members(100%) are the most influencing factors in the utilization of RCH services among mothers attending PHC. Majority of the mothers reported that rendering service at right place (96%), counselling about RCH services(89%), accompany of family members (82%), transportation facility(82%), appropriate referral services(82%), are the other factors which influence the utilization of RCH services among mothers attending PHC, whereas the work of anganwadi workers (25%), ASHA workers (32%) and health education activities (nil) are the least influencing factors in the utilization of RCH services among mothers attending PHC.Chi square analysis revealed that the level of satisfaction of mothers attending PHC had no significant association with their selected personal variables except education. Therefore it is evident that lower the level of education higher the level of satisfaction.
It was concluded that the education had main role in the level of satisfaction and also infer that the education activities to be improved in the rural areas.
Reproductive and Child Health Services, Level of Satisfaction, Utilization, Primary Health Centre
