Manipal College of Medical Sciences (Nursing Programme), Kathmandu University, Pokhara, Nepal
Online published on 24 September, 2014.
One of the most significant indicators of quality services provided by health care personnel is patient's satisfaction. Nurses provide care for patients 24 hours in a day and comprise the majority of health care providers.
To identify the level of patient satisfaction with nursing care so that necessary measures can be taken up from the findings to ensure the quality nursing care and quality of life for the patient.
An outcome study design with convenient sample consisted of 50 patients; the study was carried out in a Teaching Hospital of Pokhara- Nepal, in Medical, Surgical, Orthopedic and OBG ward respectively.
Tool of data collection: An interview with semi structured questionnaire was used to measure the patient satisfaction regarding nursing care provided in a Teaching Hospital of Pokhara, Nepal.
The result of the current study revealed that majority 74% of the patient were age of 18–45 years, 66% were female, 36% were of intermediate level education, 58% were from rural areas, 30% were of magar ethnicity, 36% had monthly income of NRs. 11000–20000/-, 40% were in OBG ward and 48% were hospitalized for first time, 100% of the patients satisfied with statement of nurse answer to the patient's question politely and 86% were least satisfaction with the statement of nurse orients the patient about the hospital and ward properly, maximum of the patient 98% were satisfied with the statement of nurse promotes patient's positive self image and electric facility available in the hospital, and 52% had least satisfaction with the statement of patient's transport facility available in the hospital, majority 98% of the client had satisfaction on the statement nurse provides health education as per needed, and 62% had least satisfaction on nurse communicate with the patient during procedure. There was no significant association between the patient's satisfactions and selected demographic variables but there was significant association between the patient's satisfactions with the selected demographic variables
The findings of the study conclude that there are so many areas lacking where nursing care has to improve in order to maintain the quality nursing care.
Patient's Satisfaction, Quality Nursing Care
