Client Satisfaction with Family Welfare Services among Women in Selected Primary Health Centre: Descriptive Explorative Approach

Primary care is the healthcare provided at the primary level of care, which is the first level of contact of the community with the health system. Primary health care is the first level contact of individuals, the family and community with the national health system, where "Basic Health Care" is provided. The aim of the present study was to assess the client satisfaction with the family welfare services, to find out the comparison of satisfaction amomg women of antenatal, intranatal, postnatal and family planning groups and to associate client satisfaction with the selected baseline variables. A descriptive explorative approach was used with the sample of 100 women of Antenatal, Intranatal, Postnatal and Family Planning groups using convenient sampling technique. Results show that women in antenatal and family planning group were moderately satisfied and women in intranatal and postnatal group were satisfied with the services rendered at Primary Health Centre. There was no significant difference found in satisfaction level among all groups.