Quality of Nursing Care Rendered by Staff Nurses and Patients Satisfaction: a Comparative Study

The present study is a comparative study to assess the quality of nursing care rendered by staff nurses and level of satisfaction perceived by patients in selected wards of a selected government and a private hospital.

To assess and compare the quality of nursing care rendered by staff nurses in medical and surgical wards of the government and private hospital, to find association between quality of nursing care rendered by staff nurses and between level of satisfaction perceived by patients with selected demographic variables and to assess and compare the level of satisfaction perceived by patients in medical and surgical wards of the government and private hospital.

Cross sectional design was adopted with a sample comprising of 60 staff nurses and 60 patients A structured observational checklist for assessment of quality of nursing care and structured patient satisfaction questionnaire for assessment of level of satisfaction perceived by the patients was used.

The findings showed that better level of satisfaction of the patients and quality nursing care rendered by staff nurses in private hospital than in government hospital. The present study revealed that in government hospital, there is a significant association between level of satisfaction perceived by the patients and their age and marital status. In case of private hospital no significant association was found between the level of satisfaction perceived by patients and selected demographic variables