Factors Related to the Satisfaction of BPJS Participants on Outpatient Services in the Regional General Hospital Dr. H. Moch Ansari Saleh Banjarmasin

The hospital is a part of the Social Security Administering Agency (BPJS), this program can help to create the highest level of health for the community. The quality of a health service is found from patient satisfaction measurement. The purpose of this study was to determine the factors related to the satisfaction of BPJS participants on outpatient services. This study used an observational analytic method with a cross sectional design conducted at The Regional General Hospital Dr. H. Moch Ansari Saleh Banjarmasin. The population of this study is all patients who are registered as BPJS participants and utilize the outpatient services of The Regional General Hospital Dr. H. Moch Ansari Saleh. Sampling is based on purposive sampling that has been determined based on inclusion and exclusion criteria with a sample of 100 respondents. Data were analyzed based on chi-square and logistic regression test. Chi-Square test showed no relationship (p> 0.05) between age, education, occupation, membership status with patient satisfaction, while there was a relationship (p <0.05) between service procedures, human resource services, drug services, facility services with satisfaction of BPJS participants. Logistic regression test shows that the biggest variable related to patient satisfaction is service procedure (registration) (p <0.05).