Religius Character in Improving Primary Health Services Quality in South Sulawesi

Measurement of service quality with accreditation method is one of the tools to ensure the quality of service for community health centre, but from several models of quality improvement it is considered to have weaknesses because no one pays attention to religion, so that the model is not properly used in Indonesia. The aims of this study was to analyze the effect of religious character on the continuous improvement of the quality of primary health services in South Sulawesi. This research is a qualitative study with a case study approach. The data collection technique was carried out by Focus Group Discussion (FGD). The informants in this study were 10 people consisting of surveyors, religious leaders, community health centre heads, non-governmental organizations, lecturer and academics. Data analysis was done by content analysis method. The results of the study state that there were 10 religious characters that should be owned by health center officers, namely discipline, fair, honest, clean, trustworthy, good at communicating, patient, friendly, committed and wise. It is recommended to community health centre officers to apply this religious character so that service quality can be improved and sustainable.