A Study on the Influence of Nursing College Student's Service Satisfaction on Moral and Psychological well-being

The purpose of this study is to provide basic data for the development of sustainable service program for all nursing students by analyzing the relationship between service satisfaction, morality and psychological well-being.

This is a descriptive research study conducted from November to December 2018. Data collection was conducted among 216 college students who agreed to the research and completed the questionnaire. Data were analyzed using t-test, ANOVA and Scheffe post-test, and Pearson correlation coefficients were calculated using SPSS 24.0. The results of the study showed that the service satisfaction was positively correlated with morality and psychological well-being.

As a result of the study, psychological well-being showed a significant positive correlation with morality(r=.54 p<.001), and service satisfaction showed a significant positive correlation with morality(r=.55 p<.001) and psychological well-being(r=.40 p<.001). In the multiple regression analysis, four variables accounted for 35.5% of total service satisfaction (F = 29.06, p <.001). And among the four predictors, service participation period and service activity polarity are significant variables that explain service satisfaction. Groups with more than three years of service were found to have higher levels of service satisfaction than other groups. The level of service satisfaction was higher than those in which very active participation is actively participated, those in normal or passive participation, and those in very passive participation. And the groups actively participating in the service satisfaction level were higher than those that participated passively or very passively. In addition, the groups that participated very passively in the degree of service satisfaction were lower than those that participated very actively, actively participated and normally participated. The results of this study suggest that service satisfaction can have a positive impact on psychological well-being for personal growth and morality which can enhance social responsibility.

Based on the results of this study, follow-up research is needed to develop various programs to improve service satisfaction and become a sustainable service at the entire lifetime level.