The Achievement of Ministry of Health Polytechnic Semarang as an Excellent Service University Upon Implementing a Decade of Internal Quality Assurance System

Since 2007 the head of the Semarang Health Ministry Polytechnic has established and implemented an Internal Quality Assurance System to guarantee the quality of services and graduates as well as to oversee the implementation of higher education regulations as a form of public accountability. The research objective was to examine trends in the level of student satisfaction with lecturer performance and education administration services since the quality assurance was implemented for a decade.

The number of samples ranged from 10–20% with a random sampling technique from the population of Semarang Health Ministry Polytechnic students ranging from 5000 to 7, 000 people spread across 7 campuses in 5 different cities in Central Java. Student satisfaction with lecturer performance and educational administration services is measured by giving questionnaires to students and then the data are analyzed by statistical correlation test of Pearson Product Moment.

The results showed that for a decade the level of student satisfaction with lecturer performance and educational administration services continued to increase. There is a significant relationship between student satisfaction with education administration services.

Further research is qualitatively needed to assess the level of student satisfaction in a holistic manner related to matters that are considered important by students on lecturer performance and educational administration services.