1Former Prof & HoD, MBA (HHM) SIHS & Presently CMD Chellaram Multi speciality Hospital, Bavdhan, Pune
2Student, MBA (HHM), Symbiosis Institute of Health Sciences, S B Road, Pune
Online published on 20 March, 2019.
Cardiac cath lab is one of the major revenue generating department of the hospital, so it must be managed properly.
The present study is retrospective and data collection was done for 3 months. The study was analyzed using DMAIC methodology. Fish bone diagram and Gap analysis. Number of factors contribute to variances in estimated bill
Preexisting conditions
No of stents
Surgeons charges
Room charges
ALOS
The variance calculated is 85% of actual bills are above estimated bills and 14% are below estimated bills. Only 1% of actual and estimated bills are equivalent. It was recommended to control the variations by applying six sigma tools and following SOPs.
Cardiac cath lab, Fishbone analysis, financial counselling
