Assessing Patients’ Satisfaction for Polyclinics, Empanelled Hospitals and Drug Supply Chain Management in Punjab-India

The study aims to focus on impact of drug supply chain management and treatment provided in empanelled hospitals and polyclinics of Public healthcare systems. These issues are of tremendous significance to developed as well as to not so developed countries. India being a highly populated and tropical country has its own inherited challenges in healthcare systems. The Public sector is one of the largest standing employers of human resources, regularly contribute sizeable numbers of highly motivated and disciplined peoplepost-retirement to society. The present study endeavoured to find the gaps and suggested remedial measures.

Descriptive research is carried out by giving questionnaires to the patients visiting empanelledhospitals and polyclinics by having personal interviews with respondents about their opinion on drug supply and treatment being provided in empanelledhospitals and polyclinics. Responses of 100 patients were recorded for the 22 questions. The patients were selected randomly from major cities as well as from smaller cities. SPSS and MS Excel were used to analyse the data for this cross-sectional study.

It is observed that there exist significant differences in expectations and observations in some of the factors for which patients were not satisfied like maintenance of medical records, delivery of medical services at promised time, provisions of medicines, post treatment and services, inadequacy of modern test equipments and doing right things very first time. However, theirexpectations exceeded in solving individual issues, paying adequate individual attentions and convenient working hours of empanelled hospitals.