A Study on the Organization, Job Environment and Service Quality of Elderly Friendly Industrial Facilities Based on Healthcare

This study was conducted on workers in elderly friendly industrial facilities based on healthcare. Those who worked directly in the services sector were the target. As a fusion study on the effects of organizational environment and job environment variables on service quality, we analyzed the mediating effects of organizational support perception. The service quality of the provided directly to the elderly was studied. 582 workers were analyzed. Gender and facility type group. A fusion study was conducted using latent mean analysis. The conclusion is as follows. First, organizational environment, job environment, and organizational support recognition were identified as significant factors affecting service quality. Second, the mediating effect of organizational support awareness has been confirmed. Third, gender was found to be a significant path in the inter-group path coefficients. The type of facility was not significant. Fourth, as a result of verifying the inter-group path coefficients, the male group and the use facility group were significant in the organizational environment path. In the work environment path, the female group and the living facilities group were significant. This study confirms that the organizational environment and job environment are important for service quality of the facility. In order to improve this, it was confirmed that it is necessary to improve the awareness of the organization support.