Mediated Moderation Effect of Organizational Culture and Social Support in the Emotional Labor and Employee Turnover of Health Care Workers

This study investigated the relationship between emotional labor and Employee turnover. The Mediated Moderation Effect, which includes the mediating effect of organizational culture and the moderating effect of social support, was verified. In this study, 658 healthcare workers were surveyed. Data were analyzed using SPSS 25.0 and SPSS Macro. The mediated control model is an integrated model with mediating effect, so it verifies the mediating effect, the moderating effect, and the mediated moderation effect. The results of the study are as follows. First, the mediating effect of organizational culture has been verified in relation to emotional labor and employee turnover. Second, the relationship between emotional labor and employee turnover was controlled by social support. Finally, the overall mediated modulation effect was confirmed using SPSS Macro. The mediated moderation effect of social support was found to be statistically significant in the way that emotional labor and organizational culture influenced turnover. This study confirms the comprehensive path that emotional labor affects employee turnover. Through the route, confirmed the employee turnover of healthcare workers more interactively. Explored the variables that could be practically intervened and confirmed the mediating effect and the moderating effect.