1Lecturer, Educational Administration Department Faculty of Post Graduate Universitas Kristen Indonesia, Jakarta, Indonesia
2Professor, Lecturer, Research Interest Group in Educational Technology, Primary Teacher Education Department Faculty of Humanities, Bina Nusantara University, Jakarta, Indonesia
3Lecturer, Public Health, Faculty of Medical, Universitas Kristen Indonesia, Jakarta, Indonesia
4Lecturer, Educational Management Department Faculty of Teacher Training and Education, Universitas Kristen Indonesia, Jakarta, Indonesia
5Lecturer, Cemistry Education Department Faculty of Teacher Training and Education, Universitas Kristen Indonesia, Jakarta, Indonesia
6Lecturer, Physiotherapy Department Faculty of Vocational, Universitas Kristen Indonesia, Jakarta, Indonesia
7Lecturer, Pediactric Department Faculty of Medical, Universitas Indonesia, Depok, Indonesia
This study is focused on the analysis of nursing quality services, and it was done to know how the quality services of the nurses. The population of this study were the nurses and the patients at private hospitals in Jakarta, and the sampling tecnique used was cluster random sampling. The sample were the nurses and patients who were hospitalized at East Jakarta. The method of the study used was explanatory using a survey method with a cross-sectional approach, where the instruments of the study were a set of questionnaire with likert-scale 1–5. The results of the study show (α<0.05) show that: a) there is a significant effect of commitment of the nurses to the quality services improvement having by the nurses; b) there is a significant effect of the leadership to the quality services improvement having by the nurses; c) there is a significant effect of the ethics of the hospital to the quality services improvement having by the nurses; d) there is a significant effect of the nurses’ performance to the quality services improvement having by the nurses; and e) there is a direct significant effect of the ability of the nurses, the ethics of the hospital, and leadership behaviour on the commitment of the nurse.
Nursing, service, quality
