Factors Affect the Quality of Health Services of National Health Insurance Participants (Studies Public Health Center Benteng in The City Palopo)

Public Health Center as the first level health facility is expected to improve and enhance public health. Where workers or health workers in Public Health Center has a role and a great responsibility on public health issues. Especially in terms of providing quality health services to the community. To determine the factors that affect the quality of health services of national health insurance participant in the public health center Benteng Palopoin 2016. The type of research was a survey research that used a structured or systematic question to many people, and then all of the answers that obtained are recorded, processed and analyzed by using a cross sectional research design. The results of statistical analysis obtained by value ρ = 0, 000 < α = 0.05 means that H0 rejected and Ha accepted that there is an influence on the technical competence of health care quality of national health insurance participants. Results of statistical analysis obtained by value ρ = 0, 004 < α = 0.05 means that H0 rejected and Ha accepted that there is an influence on the effectiveness of health care quality of national health insurance participants. Results of statistical analysis obtained by value ρ = 0, 000 < α = 0.05 means that H0 rejected and Ha accepted that there was an effect on the efficiency of health care quality of national health insurance participants. Factors that affect the quality of health services of national health insurance participant in the public health center Benteng Palopoin 2016, namely technical competence, effectiveness, and efficiency.