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The success of hospitals in providing quality and professional services is highly dependent on how the nurse's performance in applying nursing services. The achievement of customer satisfaction on inpatient service in 2015 in RSUD Ratu Zalecha is only 80% from the standard set that is more than 90%. The results of the nursing care documentation show that only 42% of complete nursing medical records are completed. Design study “Cross Sectional”. The samples were 42 female nurses who were assigned to the inpatient installation who had met the inclusion criteria by using simple proportional random sampling method. Data were collected using questionnaire, Reaction Timer, observation sheet and the result was analyzed using Chi Square and multivariate test (logistic regression). Most respondents (66.7%) were> 30 years old, had Diploma III (71.4%), had a working life (78.6%)> 5 years, medium workload (78.6%), fatigue (81%), light work fatigue (71.4%) using Reaction Timer, adequate competence (61.9%), and good performance (73.8%).
The result of bivariate test of work load significantly influenced nurse's performance with p-value equal to 0.005 (sig value < 0, 05), burnout did not significantly influence nurse's performance with p-value 0, 657 (sig value> 0, 05), competence significantly influence the performance of nurse with p-value equal to 0, 030 (sig value <0, 05). In multivariate analysis of workload and competency of influence significantly to nurse's performance with p-value equal to 0, 001 (sig value <0, 05) and work load is independent variable having the biggest influence to nurse performance with value of Odds Ratio equal to 11, 2.
Work load, burnout, competence and nurse performance
