Department of Health Policy and Administration, Faculty of Public Health, Universitas Airlangga
Online published on 26 September, 2019.
Healthcare institutions should take into account the needs of the community for the services provided to be effective. The research aims to find out the needs and needs of the public on eye health services in Surabaya.
A survey involved 59 respondents from Wonokromo, Gayungsari, Jemursari, and Darmahusada in May of 2017. The research instrument was a questionnaire. Data analysis using descriptive statistical test.
The research indicates that respondents need eye health services include good and professional services (27.10%), friendly human resources (32.20%), complete laboratory (39.00%), information system (44.10%), willingness to use (79.70%), good service system (37.30%), unreliable human resources and cost and distance factors respectively 28.80%, staff counseling (54.20%), treatment (76, 30%), puskesmas (30.50%), clinics (16.90%), taking medicine (36.00%), Eye Hospital in Undaan (37.00%), close to home (20.00%).
The study recommends that survey results can be used as a reference for hospital management in developing eye health services in line with community expectations.
Needs, demand, eye health service
