Description of Patient Satisfaction with Communication of Nurse Practitioner at the Hospital Dr. Rivai Abdullah Palembang Indonesia in 2018

Therapeutic communication againts the patient in regards to support the healing of patients not only to provide information about her/his health but heard the complaints of the patients, such as a sense of empathy that is always followed by education in friendly service, will strongly influenced in the satisfaction of the patient.

This research aims to know the description of the implementation of the therapeutic communication at the Dr. Rivai Abdullah's Hospital Palembang.

Design uses a descriptive analytic design with samples of research 88 patients. This study was carried out for 6 months form 2017 June-2018 May. This research with cross sectional approach.

The result of the research it is known that from 88 respondents aged amounted to 47 people (53.4%), while it is known that education is the most respondents is low numbered 60 men (68.2%). Orientation phase amounted to 44 people (50.0%), work phase amounted to 45 people (51.1%) and termination phases totaled 53 people (60.2%).

The implementation of therapeutic communication at Dr. Rivai Abdullah's hospital in the implementation of therapeutic communication with disgruntled 51.1%. Suggestions: Expected to especially in the hospital inpatient nurses in the room to be able to maintain the communication stage therapeutic starting from the stage of the orientation, and work towards termination of the patient being treated.