The Headroom Experience in Resolving the Conflict in South Sumatra Indonesiain 2018

Conflict in health services occurs both in Indonesia and abroad. The head of the room plays an important role in resolving conflicts in the nursing area. If the conflict is not resolved soon will have an impact on the service. So it is needed a way or stretegi head of the room in resolving the conflict. The purpose of this study is to obtain in-depth information about the headroom experience in resolving conflicts. This research design using qualitative with phenomenology. The number of participants in this study were nine participants. Data collection method in this research is with indepth interview and field notes. Method Data analysis using Collaizzi approach. The research got five main themes: Understanding the head of the room about the conflicts that occurred in the nursing room, the way the head of the room resolved the conflict, the stages in conflict resolution, barriers in resolving conflicts, Feelings in resolving conflicts. This study can be concluded that the head experience in resolving conflicts vary so quickly in resolving conflicts in the nursing home.