Clients’ Satisfaction with Breast Cancer Early Detection Clinics in Iraq

Client satisfaction is vital in health services evaluation; given the absence of screening program, it's important to deliver breast cancer early-detection services that appeals for women to use and ensure appropriate followup and care.

A cross-sectional study conducted in two breast early-detection clinics on 500 attendants. Satisfaction questions included 38 items covering eight domains (access, building readiness, cost, time, organization, education and general satisfaction). Data were analyzed by one-way ANOVA, t-test and post hocTukey's test.

Mean score of satisfaction was 22.39 ± 6.1. The result showed a low satisfaction level, yet lowest in time and education domains. Type of clinic, age, education, employment, socioeconomic status, residency, waiting and counseling time showed significant differences.

Regular monitoring of clients’ satisfaction is necessary to improve and increase service uptake. Care should be directed to clients’ feedbacks together with awareness campaigns that market the availability of clinics and motivate its use.