Awareness and Satisfaction about Employees’ State Insurance Scheme among the Beneficiaries of Gulbarga City

The promulgation of Employees’ State Insurance Act, 1948 envisaged an integrated need based social insurance scheme that would protect the interest of workers in contingencies and implememted as comprehensive and multi-pronged social security ESI Scheme.

The study aimed to find out a wareness and satisfaction about Employee State Insurance Scheme Among the beneficiaries Of Gulbarga City.

This is a cross sectional study conducted on Insured persons those who were willing to participate in the study over the period of three months from December 2015 to February 2016. For this purpose, 450 beneficiary employees were selected interviewing 10 respondents each from each of the selected establishments under the main groups as shops, educational institution, hotels, hospitals, transport, cinemas, factories and others. A structured interview schedule was used for the data collection.

The findings of the study showed that the most of the beneficiaries were aware about medical benefits and contribution paid towards ESIC to get the benefits. For rest other cash benefits the awareness was poor. Only 38% of beneficiaries had utilized the services and out of those only 45.6% were satisfied. Most common reason for non utilization was unawareness regarding the Scheme. The study reveals that ESI Dispensaries/Hospitals were not functioning up to the expected level of the insured persons.

Low utilization of services which are provided under ESI Scheme due to low awareness.