1Associate Professor, College of Nursing, Armed Forces Medical College, Pune, India
Online published on 29 December, 2017.
A patient friendly atmosphere with skilled, approachable professionals spending quality time to discuss the treatment options and outcome and involvement of parents in decision making will help reducing the anxiety of the parents of sick children.
It is very important to assess parent's satisfaction as an outcome indicator of quality of health care services. A descriptive study was carried out to find out the parental satisfaction about Pediatric OPD experiences in a selected tertiary care hospital.
The Pediatric OPDs of a tertiary care hospital at Pune.
Thirty (30) Parents of the children attending paediatric OPD.
Majority i.e., 73% and 83% parents were satisfied with the services provided by the doctors and nurses respectively. 40% found OPD waiting period long, 53.3% found it difficult to find OPD and seating arrangement needs to be improved in the OPD. OPD was clean and has play & entertainment facility, reported by 63% parents. Mothers’ education level and father's occupation status were found to have significant relationship with their satisfaction level.
The study indicates a very high level of satisfaction regarding communication and services offered by doctors, nurses, pharmacy staff. However, 33.3% parents suggested improvement in physical facilities.
Outpatient services, Parent, Satisfaction
