1Student of Public Health Magister Program Medical Faculty, Lambung Mangkurat University
2Regional Public Hospital Ulin, Banjarmasin
3Department of Enviromental Health Medical Faculty, Lambung Mangkurat University
4Magister of Public Health Program Medical Faculty, Lambung Mangkurat University
5Polyctechnic of Unggulan Kalimantan, Yani Street Km 33, Banjarbaru, South Borneo, Indonesia
*Correspondence: Eka Rahma Ningsih, E-mail: ekadua.brb@gmail.com
Online published on 1 November, 2018.
Quality services not only in medical services, but also in the management of medical record documents (assembling, coding, indexing, filling, and retention) which are one indicator of the quality of hospital services. Based on the report in Banjarmasin Islamic Hospital, there were several problems in managing medical record documents which can be seen from the data in 2017, the incompleteness of medical records was found at 59.36%. Encoding (coding) medical record files still found 20% inaccuracy and 100% coding for medical treatment. The indexing activity is only carried out in 3 (three) indexes, storage or filling is still a 10% misfile. The purpose of this study was to find out the quality management system of medical record documents at Banjarmasin Islamic Hospital in 2017. The study used qualitative research on phenomena in the scope of research. Data collection techniques use the interview method and review documents available in the medical record unit. Primary data sources are obtained from the results of in-depth interviews and observations.
Medical record document, Hospital management, Quality of hospital services
