Communication, emotional labor and organizational commitment among nurses

Nursing is professional care based on interactive relationships, and performed primarily through communication. This study investigated the nurse's communication type. The present study is a cross-sectional correlation study that aimed to investigate nurses’ communication type and identify the differences in emotional labor and organizational commitment according to nurses’ communication type. The subjects were 170 nurses working in university hospitals. Data were collected from August 1, 2016 to August 15, 2015. Data were analyzed using IBM SPSS program version 23.0. The communication competence of the participants was clustered using K-means cluster analysis. Two groups of group 1(verbal and nonverbal communication positive) and group 2(verbal and nonverbal communication negative) were finally determined. Comparison of emotional labor and organizational commitment according to communication type of nurse, Emotional labor was higher in group 2, but not statistically significant, and organizational commitment was significantly higher in group 1 (p =.040). There were significant relationships between verbal communication and nonverbal communication (r =.58, p <.001), and between nonverbal communication and emotional labor (r =-.20, p =.041) in group 1; whereas there was a significant relationship between verbal communication and nonverbal communication (r =.31, p =.008) in group 2. Therefore, emotional labor and organizational commitment programs based on nurse communication styles are needed.