Readiness for shared services in higher learning institution: A pilot study

Shared services are known as a great catalyst to drive a positive effect on the efficiency and effectiveness of an organisation. The aim of shared services is to streamline specific services in an organisation whereas those services had previously been managed in more than one of organisation's parts. Nevertheless, there is a limited indication of shared services in Malaysian higher institutions. Using quantitative approach, this paper describes a pilot study undertaken in higher learning institution that implements shared services initiative. The findings reveal that organisational readiness and employee engagement are positively related to employee job satisfaction in shared services implementation. Thus, organisations should diligently incorporate human resource approach in shared services planning.