Legal Aspects of Emergency Medical Services Department of Wahidin Sudirohusodo Hospital, Makassar Indonesia

This study aimed to analyze the legal aspects of health services at the emergency unit of dr. Wahidin Sudirohusodo Hospital in Makassar, Indonesia. This type of research was a survey with descriptive design to obtain an overview of the competence of the hospital to provide health services, service without a down payment, the right to claim damages, refusal of medical action and the provision of information. The research was a quantitative research and supported by qualitative data. Samples were obtained by accidental sampling method.

The result of the research showed that the ability of health care conducted by the hospital showed: 98.6% of the respondents said enough, 1.4% said less. On the service without down payment: 97.3% of the respondents didn't pay the down payment (suitable with Article 32 of Health Act No. 36 of 2009), whereas 2.7% pay the down payment. 86.5% of respondents said they would demand compensation of health workers in case of malpractice or long-life disability, 13.5% did not want to sue health care. The denial of medical treatment, 89.2% of respondents would deny that there was an agreement/consensus in medical intervention such as in article 56 of Health Act No.36 of 2009. 10.8% did not refuse medical treatment on provision of information. 97.3% of the respondents said enough information on the intervention for baby-delivery to the maternal mother/family of Article 56 of Medical Practice Act No. 29 of 2004.

It was suggested to the hospital in terms of facilities in Emergency Room to provide emergency room services section in accordance with Standard Operational Procedures (SOP) to avoid mistakes of action/services. The hospital should provide emergency room services in particular “quick emergency room” which would be accurate and responsive in delivering actions to the community. Health workers are expected to further enhance skills and excellent services to the patients without looking their categories and social status. It is expected that health workers would have graduated from emergency course.