1Postgraduate Student, Department of Hospital Administration, Ramaiah University of Applied Sciences, Bangalore
2Senior Manager(Management Studies and H.R.) and Head of Department of Staff Training and Development, Christian Medical College (CMC), Vellore
3Assistant Professor, Department of Hospital Administration, Ramaiah University of Applied Sciences, Bangalore
4Associate Professor and Head-Innovation & Entrepreneurship Development Research Centre, Ramaiah University of Applied Sciences, Bangalore
Online published on 21 July, 2018.
Enhancing the performance standards of employees with competency assessment has become a cutting-edge development among the industries. It is more vital for the organization to recruit the right people for the right job so as to ensure continued stability and growth. In the recent past, health organizations have stepped forward to map competencies for their nursing department, which is considered to be back bone of health care organizations. Likewise, pharmacists are most often neglected in the healthcare delivery system, but are a key component as they are the sole providers of medications for treatment. Identifying competencies among pharmacists will help provide a better platform for them to grow in their profession with utmost diligence, dedication and patient centered care which eventually contributes towards the organizational goals.
The main aim of this study was to identify the factors influencing competency with respect to pharmacists in a tertiary care hospital and provide recommendations for future training needs.
The total population size of 153 Pharmacists were considered for this study. Initially, pilot study was conducted to identify the contemporary knowledge, attitude and skills of the pharmacists. This was done through a checklist, so as to understand their roles and responsibilities and identify major competency factors. Based on this input, a survey questionnaire was developed to capture data for further investigation. The analysis was carried out using SPSS tools such as: Descriptive statistics, Correlation and Two-way Analysis of Variance (ANOVA) followed by Hypotheses testing.
The result shows that, there is scope for improvement by providing training with respect to technical knowledge and technical skills to the pharmacists. It suggested to incorporate interpersonal relationship training module in vernacular languages, so as to attain superior customer satisfaction.
Competency, Competency mapping, Competency framework, Competencies among pharmacist
