KLES Institute of Physiotherapy, JN Medical College Campus, Belgaum590 010, Karnataka, India
Emotional intelligence and job satisfaction are an important personal attributes involved in physiotherapy practice. However, there is hardly any study that has compared the relationship between physiotherapist's emotional quotient, job satisfaction and patient satisfaction.
A cross sectional and co- relational survey research design.
The main objective of this study was to find out any associations between Physiotherapist's emotional quotient, job satisfaction and patient physiotherapist relationship in terms of patient satisfaction at KLES Dr. P.B. Kore Hospital, Belgaum-590 010, Karnataka state, India.
A total of forty outpatients reporting to orthopedic, neurology, pediatrics and community physiotherapy departments and 18 physiotherapists who were treating these patients were surveyed. Data were collected by means of emotional intelligence questionnaire, Minnesota satisfaction questionnaire and physiotherapy patient satisfaction questionnaire.
There was no significant correlation coefficient between physiotherapist's emotional quotient, job satisfaction and patient satisfaction.
It can be concluded that patient satisfaction may not depend on emotional quotient and job satisfaction of physiotherapist but probably depend on multiple factors like their knowledge, skills, experience and clinical expertise.
physiotherapists, emotions, intelligence, patient satisfaction, job satisfaction, psychology, trust
