Indian Journal of Physiotherapy and Occupational Therapy - An International Journal
  • Year: 2012
  • Volume: 6
  • Issue: 4

A Study of Patient Satisfaction During Physiotherapy Treatment at the Musculoskeletal OPD at MGM Hospital, Navi Mumbai

  • Author:
  • Sabah Thaver1, Archana Sameer Ganu2
  • Total Page Count: 5
  • Page Number: 234 to 238

1Intern, MGM College of Physiotherapy, Kamothe, Navi Mumbai

2Lecturer, MGM College of Physiotherapy, Kamothe, Navi Mumbai

Online published on 15 January, 2013.

Abstract

To determine the level of patient satisfaction during outpatient treatment at the musculoskeletal OPD at Mahatma Gandhi Mission's Hospital, Kamothe.

In 2010, patients coming to the OPD for treatment were interviewed using a self made, examiner rated questionnaire, exploring the levels of satisfaction with the treatment.

Results: 100% positive results were garnered with respect to the environment.majority were satisfied with the overall quality of treatment. A few raised concerns over the cost of treatment

Since majority of the patients gave a positive feedback in all the components of the questionnaire, it can be concluded that they were satisfied with the overall quality of treatment they received.

Keywords

Patient Satisfaction, Quality of Treatment, Physiotherapy