SSN School of Management and Computer Applications, SSN College of Engineering, Kalavakkam, Tamil Nadu, India-603110
Online published on 14 November, 2013.
The intake quality of students for BE/B. Tech program in one of the leading self finance college in Chennai is of a high order. The facilitating infrastructure is well in place. However, the institution has not been able to demonstrate exceptional student achievements by way of university ranks and awards of external recognition. The present paper attempts to understand the existing scenario with regard to student goals, attitudes, and academics. Through a questionnaire and interview procedure, an analysis is done to gauge the perception of students about academic pursuits and facilitation efforts in the institution. The perceived gaps in academic service delivery are identified, through the ‘Service Gap’ model and ER model. This has been done through an extensive study of reading behavior of the high potential students of the institution. It was possible to understand their perceptions about purpose, self-management, faculty contribution, and institutional measures for facilitating development. Detailed recommendations are set forth, for appropriate interventions to address the specific gaps identified through the gaps analysis. The analysis further provides useful information and opens up new avenues for future research.
Perception, ER Model, Gap Analysis, Service Gap Model