Work-life balance in BPO sector

The role of work has changed throughout the world due to economic conditions and social demands. Throughout the years, the role of work has evolved and the composition of the workforce has changed. Today, work still is a necessity but it should be a source of personal satisfaction as well. One of the vehicles that assists in providing attainment of personal and professional goals is work- life benefits and programmes. The purpose of the paper is to give an indication of how an organization's work life balance policies assist its employees in balancing their work and life responsibilities and to explore the two-way interaction between personal relationships and paid work in order to provide information to employers.

Exploratory Research is used during the study. The data was collected using two questionnaires by 180 employees from three leading BPO company in NCR (60 each). The first questionnaire was about various policies available within an organization and to what extent are they assisting employees in maintaining the work-life balance. The second questionnaire was aimed at exploring as to how people feel their work and personal relationships affect each other, and what workplaces could be doing to reap the benefits of good personal relationships.

This report summarizes the findings of surveys for employees conducted in A, B and C.It shows that some of our sample population, both men and women, place a higher priority on their relationships than their paid work with nearly 30% having turned down a job, promotion or transfer because it would impact badly on their relationship.

This project gives a historical perspective, data and possible solutions – for organizations and employees alike –to work-life balance. It offers the perspective that human resource professionals can assist their companies to capitalize on these factors by using work –life initiatives to gain a competitive advantage in the market place.