“Issues in higher education in India”

‘Service Quality’ plays a pivotal role in the success of education system. It is essential for high standards of education and good image of an education institution. This study attempts to examine the factors in service quality dimensions (Tangibility, Responsiveness, Reliability, Assurance and Empathy) that contribute most to the issues in higher education. Further more, the paper also seeks to measure the level of student satisfaction. From 250 questionnaires distributed among the students in different higher education institutions, sample of 231 qestionnaires were returned and used for further analysis. The data was analysed with the help of mean and standard deviation.