Online published on 15 February, 2014.
Total quality management (TQM) has been widely considered as the strategic, tactical and operational tool in the quality management research field. There is a great challengingfor public sectors in adopting and implementing this strategy in order to maintain their sustainable quality performance. The aim of this study is to develop and propose the conceptual framework and research model of TQM implementation with quality improvement and organizational learning as the mediating role in relation to organizational performance particularly in context with the Thai E-government organizations. It examines the relationships between TQM,quality improvement, organizational learning and organizational performance by measuring the quality performance as performance indicator. A comprehensive review of literature on TQM, quality improvement, organizational learning and organizational performance was carried out to accomplish the objectives of this study and a research model and hypotheses were generated. Two research questions and 6 hypotheses were proposed to re-validate the TQM model. The adoption of such a theoretical model on TQM quality improvement, organizational learning and organizational performance would help public officials, decision makers, and practitioners of quality management in better understanding of the TQM practices and to focus on the identified practices while implementing TQM with quality improvement and organizational learning in their organizations. Further, the scope for future study is to test and validate the theoretical model by collecting the primary data from ThaiE-government organizations and using Structural Equation Modeling (SEM) approach for hypotheses testing.
Total quality management (TQM), quality improvement, organizational learning, organizational performance, Thai E-government organization
