Empirical study on employee engagement, increased productivity, happiness and job satisfaction resulting through proper P-J fit and P-O fit among BPO professionals in Chennai, Indian Scenario

The main objective of this research is to determine the employee engagement, increased productivity, happiness and job satisfaction resulting through proper PJ fit and PO fit among BPO professionals in Chennai, Indian scenario. The nature of the research is Descriptive method, and the sample size is 850 respondents from various locations in Chennai, India and data collection method used in the research is “Questionnaire Method”. Data was analyzed by using SPSS 16.0. Findings, suggestions and conclusions were made by keeping an eye on the objectives. The result of the study which indicates that BPO Sector employees are likely to relate to remuneration and promotion, One third of employees are neither happy non unhappy indicating that there is needed to address the issue of happiness as it may be one of the causes of attrition that requiring further study. Well-balanced, commitment and involvement; enjoy being in control; empathy; self fulfilling&alertness; and optimism are the factors considered to be structure of happiness. There is a statistically significant relationship between employee happiness, employee engagement and job characteristics.