Training – an imperative hr practice in hotel industry

The predominant role of service sector in the country's GDP is known to all. India has one of fastest growing service sectors in the world with annual growth rate of above 9% since 2001, which contributed to 57% of GDP in 2012–13. Services include value added in wholesale and retail trade (including hotels and restaurants), transport, and government, financial, professional, and personal services such as education, health care, and real estate services. Also included are imputed bank service charges, import duties, and any statistical discrepancies noted by national compilers as well as discrepancies arising from rescaling. Despite having a very high share of income, the services sector in India had a lower share of 28.1 per cent in terms of employment; Tourism plays a major role in service sector. Tourism in India accounts for 6.8 per cent of the GDP and is the third largest foreign exchange earner for the country. The tourism and hospitality sector's direct contribution to GDP totaled US$ 44.2 billion in 2015. Over 2006–15, direct contribution is expected to register a CA-GR of 10.5 per cent. The direct contribution of travel and tourism to GDP is expected to grow 7.2 per cent per an-um to US$ 88.6 billion (2.5 per cent of GDP) by 2025.

The Indian hotel industry is highly fragmented with a large number of small and unorganized players accounting for a lion's share. The industry is likely to experience robust growth. The market is estimated to reach US$ 30 billion by 2015(Research and Markets: Hotel Industry in India).

This article discusses the HR practices in hotel industry, how the personnel are the backbone of the quality in service, and the need for training to the hotel employees of various categories. Through the reviews the significance of the training to employees is sketched out.