The impact of ICTs in the lives of people: a case study of Mmaphashalala village Kitsong Centre users

The study evaluated the impact of access and use of ICTs in the lives of users at Mmaphashalala Kitsong Centre. The study was a descriptive case study which employed the use of questionnaires, interviews and unobtrusive observations. The study was guided by the International Fund for Agricultural Development (IFAD) Sustainable Livelihood Framework. Findings revealed that some users acquired some ICT skills which they learnt from the Kitsong centre. Findings further showed the varied use of ICTs among different age and gender groups. The outcomes of using the ICTs offered through Kitsong Centre included: income and employment generation; information sharing and enhanced communication; advertising and marketing; educational research and entertainment. The individual motivational factors which influenced the users to use the centre are reduced travelling distance, cost savings and training. The study concludes and recommends that awareness and good marketing of ICT services should be done. This study could be helpful to the government of Botswana and the private sector on how they can improve on their telecenter/Kitsong centre initiatives. It could also be beneficial to the entrepreneurs who wish to start on the business of Kitsong centres.