Service Quality in Public Hospitals in Albania

Health sector has always been one of the priorities of Albanian governments in years, which is accompanied with high levels of financing mainly for tangiblesand also in higher salaries for the medical staff. However, no specific studies are undertaken from official institutions to assess service quality in public hospitals in the country that could have improved policymakers’ decision to allocate funds in a better and proper way, especially when the private health sector is developing very fast. In this context through this article, it is measured service quality in public hospitals in Albania in its main dimension as per the literature suggestions, in order to find out what patients really appraise when taking health care services. This way, this study can serve as a ground base for further improvements in hospital care services in Albania.