The study aims to study and analyze Performance Management components and their usage in Steria. The study entailed detailed examination of the methods to measure and enhance performance management system against its objectives. Exploratory research followed by descriptive research has been used in the study. Non-probability convenience sampling has been used in the study. The sample size is 40. Primary data has been collected using two structured questionnaires. Depth interview method was used by which answers to the questionnaire were sought. The study has identified the most important factors which contribute to the effectiveness of creation and maintenance of such systems. In future the organization must concentrate and develop a system towards 360 degree appraisal. This is the future trend and the companies must adhere to it. The companies must identify and develop unique retention strategies to retain the employees. It is suggested to Steria to introduce normalization in its PMS, so as to reduce biasness in the system. Innovative policies should be formulated to retain and train more employees which would match their satisfaction level. As it is inferred that PMS system is important for any organization, the organizations must invest in specific technology oriented products and services, software and hardware to improve the performance.
360 degree feedback, critical incidence, development, self appraisal, succession planning
