Impact of emotional intelligence on job satisfaction in banking sector

In the present study, an attempt is made to analyze the impact of emotional intelligence on job satisfaction in banking sector in the area of NCR. For this purpose, sample of 150 respondents (bank employees) was taken on the basis of judgement sampling. The primary data were collected with the help of pre-tested structured questionnaire on five point Likert scale i.e. Strongly Disagree (SD), Disagree (D), Neutral (N), Agree (A) and Strongly Agree (SA). Besides questionnaire, interviews and discussion techniques were also used to unveil the required information. On the other hand, the secondary data were collected from research journals, books and websites, etc. For coding and editing the data, weights were assigned in order of importance i.e. 5 to Strongly Agree (SA), 4 to Agree (A), 3 to Neutral (N), 2 to Disagree (D) and 1 to Strongly Disagree (SD). Further, Mann-Whitney U-test and Kruskal-Wallis H-test were used to test the hypotheses and validate the results. It is concluded that the males have given the Ist rank to policy of reward and recognition to employees (Mean Rank=84.79), whereas females have given the Ist rank to availability of medical facility (Mean Rank=80.85). Further, the respondents of age group of 31–40 years ranked providing clear direction and effective feedback to employees (Mean Rank=98.05) at the first place, whereas the respondents above 50 years (Mean Rank=90.66) and 41–50 years (Mean Rank=89.35) put the employees have to work overtime at the first place. However, the respondents of the age group of 21–30 years given the top rank to future of the organisation (Mean Rank=75.60). Further, the respondents having other qualification have given the Ist rank to equal treatment among the employees (Mean Rank=110.75), whereas the respondents having professional qualification ranked the availability of medical facility (Mean rank=102.55) at the first place, graduates to job satisfaction (Mean Rank=89.15) and post-graduates to conducive working environment (Mean rank = 79.31). It is recommended that the tests related to EI should be conducted and their results should be used for promotions, staff reviews, recruitment and training, etc. to make the management practices more reliable and realistic. Development of the skills of employees like communication skills, logical skills, creative skills, management skills, etc. should be focused. The programmes to improve the emotional intelligence should be organized for bringing out the best from the employees. Job security must be given to them, and terms and conditions related to retirement must be made clear to retain them, managing the change effectively and improving their engagement and loyalty.