Feedback About Performance Measures Regarding Contribution in Value Creation in Indian Banking Sector

In an increasingly dynamic and information-driven environment, the quest by business leaders and management researchers for performance measures which reflect competitive productive strategies, quality improvement and speed of service is at the forefront of managing organization performance. The selection of the most appropriate performance measures is, however, an area with no defining boundaries as there are a number of purposes to which performance measurement can be put, although not all performance measurements can be used for all purposes Various performance measurement systems are used by various organisations depending upon the nature and type of activities based on financial measures as well as non-financial measures. In this paper, an attempt has been made to get feedback about the contribution of intangible assets in value creation for performance measures in the banks.