Impact of job stress on the employees working in BPOS

This paper has made an attempt to find out the impact of job stress on employees working in BPOs. For this research study sample has been collected from 100 employees working in various BPOs around Chennai city. The business process outsourcing (BPO) industry in India has always been characterized by ungodly hours, monotonous job, low perceived value, dispirited efficiency resulting to high attrition level. Notwithstanding the ever rising attrition rate, it has become critical for the companies to satisfy their employees in order to retain them. The data collected was analyzed properly to reveal the true result of the study. The various factors creating job stress was identified by the researcher to overcome the job stress.