A study on the demography of the employees of the BPO sector

The present study focuses to find the association between Demography and Work Design, Job Satisfaction, Stress, Organizational Commitment and Turnover Intention of the employees of the BPO sector. The target population for this study consist of non-voice BPO professionals. To analyze the objective Pearson's chi-square analysis is performed to examine the association between demographic characteristics and the factors considered in the study. The present research tested, supported and confirmed the hypotheses. Permanent employees are found to be more in the study and it is an influential factor for the BPO organizations to convert probation employees as permanent workers in order to retain them. A good performance tracking and evaluation system is also needed to assist the company in making fair promotion decisions. To attract more youth towards BPO sector, organizations can provide performance based incentives and make them feel young achievers to get high package in the initial stage of their career. Under graduate employees may be given an option to earn while learning by providing option for post graduation. Family benefits like free or discounted education system, insurance schemes, housing schemes, monthly provision schemes, travelling allowance and medical reimbursement may be provided to make the employees more committed towards organizations. For work to be meaningful and pleasurable to the person who performs it, organizations must correspond to the employees in the field of interest, allow individual to exercise their skills and judgement, show creativity in problem solving and have a say in the decisions that concern them, stimulate development of potential and allow them to achieve goals effectively. Therefore, the results of the present study of the BPO organizations can be generalized to the BPO sector in India.