1Associate Professor at Department of Management Studies, Deenbandhu Chhotu Ram University of Science & Technology, Murthal, Sonepat, Haryana
2Research Scholar, Department of Management Studies, Deenbandhu Chhotu Ram University of Science & Technology, Murthal, Sonepat, Haryana
Total Quality Management has become a philosophy of management for continuously improving the quality of products and processes. Considering the features of this concept, TQM has been implemented in healthcare industry in India as well. After the emergence of private and corporate hospitals, there is pressure on government hospitals as well to perform and to provide quality services to the patient. Therefore, hospitals explores the factors that influence the quality of healthcare so that they can consider those factors while implementing TQM as their management philosophy. This articles attempts to explore the factors that influence the quality of healthcare industry in India. This articles also attempts to compare these factors influencing quality with respect to government, private and corporate hospitals.
Total Quality Management, TQM, Healthcare
