International Journal of Research in IT and Management

Training and development is considered as a vital part of the human resource development. It has an important role in waking up of the advancement of technology which has resulted in ever increasing competition, rise in customer's expectation of quality and service and a subsequent need to lower costs. It has also become more important globally in order to prepare workers for new jobs. The Indian retail industry has presently emerged as one of the most dynamic and fast paced industries. It accounts for over 10 per cent of the country's gross domestic product (GDP). This is an in depth study about the employees working in retail sector in the Ghaziabad district of Uttar Pradesh, India. This study is an attempt to analyse if there is any significant difference in the preferences of male and female employees. The professional qualities of the employees is always expected to be the same. The results of this study proved the same. Twelve factors that were considered to be motivating the employees to undergo training were taken and the employees ranked them according to their preferences. This study also tried to find if there prevailed any significant correlation between the factors that were considered. This study would be a handy tool for the employers to design training programs as retail industry deals with the customers face to face and therefore demands an excellent workforce to earn profits.