International Journal of Research in IT and Management

Enterprise resource planning (ERP) is business process administration programming that permits an association to utilize an arrangement of incorporated applications to deal with the business and computerize numerous back office capacities identified with innovation, administrations and human resource management. This paper contains primary data that is collected from questionnaire using likert scaling technique. For the purpose of analysis descriptive statistics have been applied to collected data through Likert scaling from 140 employees of different organizations. Results have been organized on the basis of means average for every question with graphical representation of likert scale results for every question separately. Experience is most important with means score of 4.66 and only 1% people are disagreeing on this variable. The importance of user support could not be ignored as its mean score is 4.48 with 100% participant agreed upon this point. Redesigning the business process must be there as votes in this favor are 93%. This research seems that as it ignore the importance of cooperation between departments using ERP system. As 42% people are agreed on this point and 13% are strongly agreed, collectively 45% participants voted against the cooperation of departments.