Prioritizing turnover decision factors using the DEMATEL method

A number of trends (e.g., globalization, increase in knowledge work, accelerating rate of technological advancement) make it vital that firms acquire and retain human capital.

This paper identifies and analyzes factors of voluntary turnover decision. Hence, based on a comprehensive review of the literature, the influencing factors are identified. In order to analyze the identified factors, DEMATEL methodology is applied. Furthermore, based on the DEMATEL results the factors are also categorized into two groups of driver and dependent. The results of study show that job satisfaction, Met expectation and organizational commitment are the factors that play important role in voluntary turnover decisions.