Competitive pressure and customer satisfaction of Urban Cooperative Banks: an empirical investigation in the Nanded city of Maharashtra State

Several firms in the service industry face the problem of distinct results in terms of competence. This problem is a cause of concern for many big organizations such as banks, hotels, companies, and so on. In particular, the last decade has witnessed continuous changes in regulation, technology and competition in the global financial services industry, and Indian banks are no exception. Rising cost income ratios and declining profitability reflect increased cutthroat pressure. To assess the stability of the banking system, it is therefore crucial to scale the accomplishment of banks operating in India. A competent banking system put in an extensive way to higher economic growth in any country. Thus, studies of banking efficiency are very important for policy makers, industry leaders and many others who are reliant on the banking sector.

The present study investigates the technical efficiency of Indian banks, segmented in terms of ownership. For this purpose, Simple graphical/tabular model was used with five input variables such work culture, efficiency, amenities and facilities‟ along with product variety and complexities in documentation for different products and the efficiency scores were calculated operating in Nanded district of Maharashtra.