Students’ perception of service quality in hospitality education: A comparative study

With the advent of 21^st century, the whole education sector is in upswings with increase in educational institutions and universities across the entire nation. But has it increased the standard of education per se?, a pertinent question to be asked. Hospitality education too, like others has seen a major upswing with institutions providing hospitality education mushrooming all over the country. Having said that, it must also be noted that there is essentially a gap between industry and academia where often, the students’ perception towards hospitality education as a whole is not very heartening. This research paper analyzes the students’ perception particularly at Kurukshetra University, Kurukshetra campus wherein their perception was studied on the basis of different variables. The study is based on the premise that graduates and post graduates will have divergent perception and so would students’ of tourism and hotel management. The questionnaire asking students to rate the education has been tested using Chronbach alpha and the resultant data is analyzed through ‘t’ test and ANOVA.